Refund policy

If you are not entirely happy with your purchase you may return it to us within 14 days, if purchased online, and receive a full refund. There are some exceptions such as earrings, which cannot be returned. 

To be eligible for a refund your item must be in the same condition that you received it, unworn and unused, with original tags, and in its original packaging with all accompanying guarantees or booklets. You’ll also need the receipt or proof of purchase. 

If your item is a gift we will issue you with a gift card to the same value. We cannot offer refunds on gift item.

All goods returned for refund must be fully insured by you at your own expense and sent via registered post. Please include a copy of your proof of purchase.

Non Returnable items
Unfortunately, we cannot accept returns on earrings (for hygiene reasons), sale items, custom products, personalised items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.